App Terms and Conditions – Whoosh Payments

Whoosh Pay App Terms & Conditions

Last updated: 16 September 2026

- These terms will apply to the online payment services provided by Whoosh Innovations (Pty) Ltd (hereinafter referred to as “Whoosh”) in the Whoosh Pay App (hereinafter referred to as the “App”). Please read this document carefully. Persons wishing to make use of such services should contact Whoosh if any part of this document is unclear.
- Whoosh may amend or update these terms from time to time. You should read these terms on each occasion when you make use of such services, as the amended terms will govern your continued use of such services after the effective date of amendment. CONTINUED USE OF THE SERVICES DESCRIBED SHALL BE DEEMED TO CONSTITUTE AN ACCEPTANCE BY YOU OF THE AMENDED TERMS.
- If you are younger than 18, you must obtain your parent or legal guardian’s consent to make use of the service, unless you are able to confirm that you have been emancipated. “Emancipated” means the court has given you the right to act without your parent’s or guardian’s consent
- THESE TERMS CONTAIN SPECIFIC PROVISIONS TO LIMIT WHOOSH’S LIABILITY. THESE TERMS HAVE BEEN SET OUT IN CAPITAL LETTERS. PARTICULAR ATTENTION SHOULD BE PAID TO THESE TERMS SINCE THEY LIMIT YOUR ABILITY TO RECOVER LOSSES INCURRED BY YOU IN CONNECTION WITH YOUR USE OF OUR SERVICES.
- These terms, our General Terms of Use, and our Privacy Policy shall govern your use of the services described herein (available on https://letswhoosh.com/whoosh-pay-app/app-privacy-policy/). Any added or conflicting terms incorporated by you in your communications with us will not form part of any agreement concluded between us.

Definitions

In these terms:

“MBL” or “MBL Smart” means MBL Smart Solutions (Pty) Ltd, a partner company for Whoosh to facilitate municipal bill payments.
“biller” means any person or entity to whom you are enabled to make payments via the service;
“biller account” means an invoice, statement of account, or other communication that was issued to you for or by a biller to facilitate payment to it.
“account number” means the account number issued by the biller to facilitate payment to it;
“service” or “services” means the services that allow you to make payments to billers via the App.
“we”, “us” and “our” and “Whoosh” means Whoosh Innovations (Pty) Ltd, a South African company with registration number 2014/123529/07, Unit 87, Building G, Wapadrand Office Park, 90 Kingbolt Crescent, Wapadrand Security Village, Wapadrand, Pretoria, 0081, and with contact numbers +27 (0)10 009 6926;
“you” means the user of the service;
“your information” means any personal information about you that you may submit to us in utilising the services or that we may obtain or generate in the course of your use of the services;

Scope of and use of the service

This service enables you to make payments via the App for Whoosh partner municipalities’ municipal bill accounts; to buy prepaid electricity and redeem Free Basic Electricity for Whoosh partners’ prepaid meters; and to pay for AARTO traffic infringements.
We may require, collect and generate certain information about you in connection with the service. You should confirm that our processing of your information is acceptable to you before providing any of your information to us. Your information will be processed by us strictly in accordance with our Privacy Policy (available on our website. https://letswhoosh.com/whoosh-pay-app/app-privacy-policy/). We are unable to render the services to you without the necessary consents to such processing. YOU CONSENT TO THE PROCESSING OF YOUR INFORMATION IN ACCORDANCE WITH OUR PRIVACY NOTICE.
If you want to make payment to the biller via the service, you will be required to submit the correct account number. YOU ARE RESPONSIBLE FOR CORRECTLY ENTERING THE ACCOUNT NUMBER(S).
Once the account number(s) you provide are confirmed as valid by our service, you will be required to confirm the amount(s) you wish to pay. We will provide you with an opportunity to correct any mistakes. YOU ACKNOWLEDGE AND AGREE THAT THE AMOUNTS WE RECEIVE FROM YOU WILL BE ALLOCATED TO THE RELEVANT BILLING AND ACCOUNTS ON THE BASIS AS CONFIRMED BY YOU. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT THE BILL, ACCOUNTS, AND AMOUNTS REFLECTED ARE CORRECT AND THAT YOU WISH TO EFFECT PAYMENT ON THE BASIS AS SHOWN. WE ACCEPT NO LIABILITY FOR ANY INCORRECT PAYMENTS OR PAYMENT ALLOCATIONS MADE BY YOU.
Once you have confirmed all amounts to be paid, you may be provided with the option to effect payment of such amounts to us via pre-approved online payment mechanisms linked to our service. You should note that such payment mechanisms are provided to you by third party payment processors and that we are not responsible for such payment mechanisms or for your use thereof.
You will be required to provide the necessary payment account details (such as debit or credit card details) when submitting your payment instruction. You warrant that you are duly authorised to make payments from the account designated by you for payment. You also authorise us to pay all amounts to be refunded to you into said account.
Payment Options Accepted: Payment may be made via Visa and Mastercard debit and credit cards.
Amounts received by us will be allocated to the bill and accounts designated by you. Should full payment of the confirmed amounts not be received by us for any reason, we may, in our sole and absolute discretion, elect to allocate the amounts received to the designated bill proportionately or to reverse and refund such partial payments to you.
Credit card acquiring and security: Credit card transactions are acquired by Whoosh Innovations (Pty) Ltd who are an approved payment gateway for Standard Bank of South Africa. Whoosh uses Transport Layer Security (TLS) encryption and no credit card details are stored in the App. Users may go to https://letswhoosh.com to view their security certificate and security policy.
Customer details separate from card details: Customer details will be stored by Whoosh separately from card details which are entered by the client on Whoosh’s secure site. For more detail on Whoosh refer to https://letswhoosh.com
All payments are processed in South African Rands – ZAR.
Responsibility: Whoosh takes responsibility for all aspects relating to processed transactions, customer service and support, dispute resolution and delivery of goods.
Pursuant to your payments, we will make suitable electronic receipts available for you to store and print. YOU SHOULD RETAIN COPIES OF ALL RECEIPTS AS PROOF OF YOUR PAYMENTS TO US. If any problems or claims arise in connection with your payments, you will be required to provide copies of such receipts.
Country of Domicile: This App is governed by the laws of South Africa and Whoosh chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature to be: Unit 87, Building G, Wapadrand Office Park, 90 Kingbolt Crescent, Wapadrand Security Village, Wapadrand, Pretoria, 0081
Company information: This App is run by Whoosh Innovations (Pty) Ltd (Registration Number 2014/123529/07) and its affiliated group companies, or any of them, as the context requires, as well as our successors in title. Our principal place of business is at Unit 87, Building G, Wapadrand Office Park, 90 Kingbolt Crescent, Wapadrand Security Village, Wapadrand, Pretoria, 0081, but we recommend you contact us via telephone at 27 (0)10 009 6926 or email at info@letswhoosh.com.

Protection of Personal Information (POPIA)

Whoosh collects, processes, and stores personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”), which may be accessed at this link: https://www.gov.za/sites/default/files/gcis_document/201409/3706726-11act4of2013protectionofpersonalinforcorrect.pdf
Whoosh collects, processes, and stores your personal information for the primary purpose of fulfilling its contractual obligations, providing services, and managing customer support.
Whoosh undertakes to ensure the integrity and confidentiality of your personal information by implementing reasonable, appropriate technical and organisational measures to prevent unauthorised access, loss, or damage.

In terms of POPIA, you have the the right to:

Access your personal information held by Whoosh.
Request correction or deletion of your personal information.
Object to the processing of your personal information.
Lodge a complaint with the Information Regulator of South Africa.

For any queries regarding your personal information, or to exercise your rights, please contact our Information Officer at info@letswhoosh.com or visit https://letswhoosh.com/contact/.

Account deletion

You have the right to delete your account at any time, by using the Delete Account option in the App profile section once logged in.
Alternatively, please visit this link: https://letswhoosh.com/app-deletion-request/

Cashback Rewards Policy:

Whoosh may provide a Cashback rewards programme and reserves the right to amend or withdraw the programme at its sole discretion. The programme will apply points to a user’s account based on select purchases they have made. Points may be redeemed towards future purchases on Whoosh platforms only, where the option is available. Any Cashback amounts accrued will not be paid as monetary amounts to users, and are non-transferable.

DISCLAIMER: WE DO NOT WARRANT THAT THE SERVICE WILL ALWAYS BE AVAILABLE OR ERROR FREE. IT IS YOUR RESPONSIBILITY TO ENSURE THAT THE INFORMATION WHICH YOU PROVIDE TO US IN CONNECTION WITH YOUR USE OF THE SERVICE IS CORRECT. WE CANNOT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BE HELD LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXTRINSIC OR SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSSES (WHETHER FORESEEABLE OR UNFORESEEABLE) OF ANY KIND ARISING OUT OF YOUR USE OF THE SERVICE.

Contact Details – Whoosh Innovations (Pty) Ltd
+27 (0)10 009 6926
info@letswhoosh.com