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Frequently Asked Questions

What is a Payment Gateway?

A Payment Gateway is a mechanism used for collecting, authorising and storing card data on behalf of merchants. Typically it is connected to a website via an Ecommerce shopping cart or payment module (e.g. WooCommerce, OpenCart, Shopify). The purchaser enters their credit or debit card details encrypted into a secure PayPage on the Payment Service Provider’s servers who in turn sends the data through to the card clearing bank for authorisation.

How do I apply for a merchant account with a bank and what is the procedure?

In order to use the Whoosh Payment Gateway you will need to have or be able to obtain an Internet Merchant Account. If you do not already have one we will be able to forward your application to one of the acquiring banks we work with.

What is PCI accreditation and do I need to be PCI Accredited?

PCI stands for Payment Card Industry and is a standard born out of the card schemes requirement to make payment services more secure. Whoosh Payment Gateway is a level 1 PCI accredited gateway which is the highest level accreditation. We have become accredited so you do not have to and by using our gateway, card details are seamlessly taken on our secure system which has been rigorously tested to the highest standards in security.

What is a Merchant Account?

A Merchant Account is a service provided by an acquiring bank (e.g.Nedbank) to enable business to accept card payments. Transactions are processed using a merchant ID for authorisation but no money is held in a Merchant Account, instead the money is settled via the acquiring bank into the merchant’s chosen bank account (normally a business bank account).

What cards will Whoosh accept when I go live with the service?

The Whoosh Payment gateway currently supports VISA, VISA DEBIT, MASTERCARD, MASTERCARD DEBIT, MAESTRO by default, and American Express.

Is it safe to pay with my credit card?

3D Secure is an extra layer of security when using your credit card for online transactions. Whoosh will ask you to enter your 3D Secure password (different from the PIN), which is called Verified by Visa, MasterCard SecureCode and American Express SafeKey.

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